UNION OFFICE’S OFFICE SUPPLY DIVISION IS NOW HIRING - AVAILABLE POSITION: CUSTOMER SERVICE
Please Contact Juliette Trahan, 781-844-2618 or jtrahan@unionoffice.com
As a customer service/inside sales representative you will have the responsibility to interact with customers providing information in response to inquiries about products, services and resolve complaints. You will be required to maintain a high level of customer communication and satisfaction, support the sales team in their efforts to work toward the company sales goals and have a strong work ethic. Main job tasks and responsibilities of this position are:
· Receiving customer requests, analyzing and providing information promptly and accurately
· Resolve product or service problems by clarifying the customers complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
· Enter orders, maintain and update appropriate databases, order product as necessary and provide various documents to the sales team as required
· Sourcing new sales opportunities through inbound lead follow-up and outbound cold calls and emails
· Routing qualified opportunities to the appropriate sales executives for further development and closure
· Responsible for additional tasks at the request of management
· Keep management informed of the area activities and of any significant problems
· Take the extra mile to ensure complete customer satisfaction. We are a customer-centric company!
Required Qualifications:
Computer Skills – Microsoft office products
Demonstrate the aptitude to learn and use the company’s business system – ECI
Excellent customer relations skills
Good verbal and written communications skills
Attention to details and accuracy
Ability to multi-task, prioritize requests and meet daily deadlines
Strong work ethic and positive attitude, including good attendance record
Be a team player, assisting coworkers whenever needed
Experience in the office products industry a plus
Union Office offers a comprehensive compensation plan including medical, dental and vision insurance coverage, paid accrued vacation, as well as participation in the company’s 401K plan when eligible.
Job Type: Full time
Schedule: 8am – 5pm, 1hr lunch
Benefits:
· 401K
· 401k matching
· Health Insurance
· Dental Insurance
· Vision Insurance Allowance
· Long-term Disability
· Paid time off
· Paid holidays
Work Location:
· Wilmington, MA
Work environment:
· Office
Communication methods used:
· Phone
· In person
Benefit Conditions:
· Waiting period may apply
· Only full-time employees eligible
Work Remotely:
· Only in emergency